RESERVATION FAQs:
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Q: Are the rates shown based on double occupancy?
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A.
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Not necessarily, when you make your reservation the system
will prompt you to choose the number of people that will be staying
in the room. The rate will then reflect the number of people you chose.
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Q: How long will it take to get a hotel's confirmation?
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A.
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You may print your confirmation once you have successfully
completed your booking. You will receive an e-mail confirmation from
the hotel and the hotel will receive your reservation immediately.
Please check your spam folder if you do not receive your confirmation e-mail.
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Q: What is the cancellation policy for hotel reservations?
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A.
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Depending upon the hotel, usually 24 hours, however some have a
48 or 72-hour cancellation policy. Be sure to read carefully all information
available for the hotel you have chosen.
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Q:
What credit cards are accepted?
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A.
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Generally; American Express, Discover, Visa, Master Card, Carte Blanche
and Diners Club
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Q: Do I need to give my credit card to make an online reservation?
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A.
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Yes. It is necessary to guarantee your reservation.
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Q: What happens to my credit card information when I reserve online? Is it secure?
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A.
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We follow Payment Card Industry standards and are
PCI compliant.
We secure your credit card information utilizing the latest security
measures and have outside consultants verify our security measures
and practices.
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Q: How do I view or cancel a reservation online?
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A.
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Click
here to access your reservations. You can modify your reservation from there.
Currently only reservations booked online can be viewed or canceled online.
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Q: What if I want to reserve a group of rooms?
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A.
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Four rooms is the maximum allowed to be booked on-line within one reservation.
You may book multiple 4-room bookings, however we suggest contacting our Group Reservation
Department for any group of 10 or more rooms.
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Q: If I change my reservations, will my rates change?
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A.
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There is the possibility. If you change the date of arrival then you may
be working with a new set of rates. If you increase the number of people in a room,
you will pay the additional person charge above the original rate. Also if you upgrade
your room type the rate will change.
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Q: I need more than one room. Can I book two rooms with one reservation?
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A.
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Yes. During the reservation process you will be able to enter the number
of rooms you are reserving.
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HOTEL FAQs:
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Q: Are there standard check-in and checkout times?
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A.
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Normally, check-in time is 3:00pm and checkout time is 11:00am, however
please refer to the information available for the hotel you have chosen. Their
specific check-in and check-out times will be listed. Not all hotels have the
same time pattern.
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Q: What discounts does Vagabond hotel accept?
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A.
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We accept (in accordance with the disclosed features and policies): AAA,
Senior, Corporate, and Military
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Q: Does
Vagabond hotel accept pets?
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A.
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Although we are pet-friendly not every hotel has the capacity to accept
pets. Please be sure to read the information that is available about the hotel
you have chosen.
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Q: What happens if my plans change and I forget to change or cancel my reservation,
will I be charged?
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A.
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It is possible. If you did not make your changes regarding the date of
arrival or you forgot to cancel yes you will be charged at least one night's room
and tax for each room you had reserved. Depending upon the hotel, you may be charged
for all nights for all rooms. Please read the information available regarding the
hotel you have chosen.
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OTHER FAQs:
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Q: How do I book special requests such as a king-size bed or a non-smoking room?
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A.
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There is a field dedicated to special requests and comments, simply type
in the request or use it to inform the hotel of a special need, such as a room on
the ground floor. It may be used to request a non-smoking room. This way the hotel
knows you would like that type of room if one becomes available. Remember these are
requests and are accommodated if possible, but they are not guaranteed.
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Q: I need connecting rooms/early check-in. Can I book these on-line?
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A.
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These would be considered requests and may be added to the reservation.
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Q: I am self-employed. Can I book using corporate rates?
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A.
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Yes, you may book on-line for a corporate rate. At check-in, you will
be expected to produce a business card with both
your name and the company name.
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Q: How do I find out if the hotel has accommodations for the physically challenged?
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A.
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The information available regarding each hotel will inform you of the special
features in place for the physically challenged. We do suggest calling the hotel
directly to assure they have available the accommodations required.
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Q: What amenities does Vagabond hotel offer?
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A.
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Most of our hotels offer a complimentary Continental Breakfast, free local
phone calls, free weekday newspapers and free parking. However, each hotel is different,
the amenities available are located on the page dedicated to the hotel.
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A.
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You can reach our Guest Relations Department with
one simple click!
Just fill in the information and we will acknowledge your e-mail in 24 hours.
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Q: Where can I find information about franchising?
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A.
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Click on
Franchise Information
and you will find current information and
contacts. We're growing every day, come join our family!
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