Guest Support  » FAQs

FAQs

 

Below is a list of answers to our most frequently asked questions. If you have a question that is not covered by the list below, please contact us at support@vagabondinns.com

brownarrow.jpg RESERVATION FAQs:
Q: Are the rates shown based on double occupancy?
Q: How long will it take to get a hotel's confirmation?
Q: What is the cancellation policy for hotel reservations?
Q: What credit cards are accepted?
Q: Do I need to give my credit card to make an online reservation?
Q: What happens to my credit card information when I reserve online? Is it secure?
Q: How do I view or cancel a reservation online?
Q: What if I want to reserve a group of rooms?
Q: If I change my reservations, will my rates change?
Q: I need more than one room. Can I book two rooms with one reservation?

brownarrow.jpg HOTEL FAQs:
Q: Are there standard check-in and checkout times?
Q: What discounts does Vagabond Inn accept?
Q: Does Vagabond Inn accept pets?
Q: What happens if my plans change and I forget to change or cancel my reservation, will I be charged?

icon.gif OTHER FAQs:
Q: How do I book special requests such as a king-size bed or a non-smoking room?
Q: I need connecting rooms/early check-in. Can I book these on-line?
Q: I am self-employed. Can I book using corporate rates?
Q: How do I find out if the inn has accommodations for the physically challenged?
Q: What amenities does Vagabond Inn offer?
Q: I have comments regarding a previous stay. How can I tell your company?
Q: Where can I find employment opportunities at Vagabond Inn?
Q: Where can I find information about franchising?

icon.gif RESERVATION FAQs:
A. Not necessarily, when you make your reservation the system will prompt you to choose the number of people that will be
     staying in the room. The rate will then reflect the number of people you chose.

A. You may print your confirmation once you have successfully completed your booking. You will not receive a confirmation
     from the inn, however the inn will receive your reservation within minutes.

A. Depending upon the inn, usually 24 hours, however some have a 48 or 72-hour cancellation policy. Be sure to read
     carefully all information available for the inn you have chosen.

A. Generally; American Express, Discover, Visa, Master Card, Carte Blanche and Diners Club

A. Yes. It is necessary to guarantee your reservation.

A. Your credit card number is encrypted and stored in a secure server. The information is kept only until the day of arrival
     and is purged after that. The system is quite secure since we do not use outside servers.

A. The home page will direct you as to viewing or canceling a reservation, then simply follow the steps.

A. Four rooms is the maximum allowed to be booked on-line within one reservation. You may book multiple 4-room
     bookings, however we suggest contacting our Group Reservation Department for any group of 10 or more rooms.

A. There is the possibility. If you change the date of arrival then you may be working with a new set of rates. If you increase
     the number of people in a room, you will pay the additional person charge above the original rate. Also if you upgrade
     your room type the rate will change.

A. Yes. During the reservation process you will be able to enter the number of rooms you are reserving.

icon.gif HOTEL FAQs:
A. Normally, check-in time is 3:00pm and checkout time is 11:00am, however please refer to the information available for
     the hotel you have chosen. Their specific check-in and check-out times will be listed. Not all inns have the same time
     pattern.

A. We accept (in accordance with the disclosed features and policies): AAA, Senior, Corporate, Military and our own
     Vagabucks.

A. Although we are pet-friendly not every inn has the capacity to accept pets. Please be sure to read the information that is
     available about the inn you have chosen.


A. It is possible. If you did not make your changes regarding the date of arrival or you forgot to cancel yes you will be charged at least one night's room and tax for each room you had reserved. Depending upon the Inn, you may be charged for all nights for all rooms. Please read the information available regarding the inn you have chosen.


brownarrow.jpg OTHER FAQs:
A. There is a field dedicated to special requests and comments, simply type in the request or use it to inform the inn of a
     special need, such as a room on the ground floor. It may be used to request a non-smoking room. This way the inn
     knows you would like that type of room if one becomes available. Remember these are requests and are accommodated
     if possible, but they are not guaranteed.

A. These would be considered requests and may be added to the reservation.

A. Yes, you may book on-line for a corporate rate. At check-in, you will be expected to produce a business card with both
     your name and the company name.


A. The information available regarding each inn will inform you of the special features in place for the physically challenged.
     We do suggest calling the inn directly to assure they have available the accommodations required.


A. Most of our inns offer a complimentary Continental Breakfast, free local phone calls, free weekday newspapers and free
     parking. However, each inn is different, the amenities available are located on the page dedicated to the inn.


A. You can reach our Guest Relations Department with one simple click! Just fill in the information and we will acknowledge
     your e-mail in 24 hours.


A. Simple! Just click on Careers to learn more. You will find information concerning our most current employment
     possibilities. We would love to hear from you.


A. Click on Franchise information and you will find current information and contacts. We're growing every day, come join our
     family!

 

Vagabond Inn Faqs Page Title
 

   |   Home   |   Find a Hotel   |   My Reservation   |   Special Deals   |   About Vagabond Inn   |   Customer Support   |   
Franchise Opportunities   |   Partners and Affiliates   |   Careers   |   Site Map   |   My Account   |   Manager's Login